Refund and Scope of Work Policy

Last Updated: January 2026

Effective Date: September 28, 2025

NO REFUND NO CHARGEBACK POLICY

Be Socially Smashing LLC operates under a strict NO REFUND NO CHARGEBACK policy for all consulting services, digital products, and educational materials. All sales are final. No refunds will be issued under any circumstances.

FTC COOLING-OFF RULE DOES NOT APPLY

The Federal Trade Commission's 3-Day Cooling-Off Rule (16 CFR Part 429) does NOT apply to services purchased through this website.

The FTC Cooling-Off Rule only applies to sales made:

At your home (door-to-door sales)
At locations that are not the seller's permanent place of business (such as hotel rooms, convention centers, or fairgrounds)

The Cooling-Off Rule does NOT apply to:

Sales made online via websites
Sales of services delivered digitally or remotely
Consulting services purchased electronically
Business-to-business transactions

For complete details on when the FTC Cooling-Off Rule applies, visit: https://www.consumer.ftc.gov/articles/buyers-remorse-when-ftcs-cooling-rule-may-help

Because all services from Be Socially Smashing LLC are purchased online through this website and delivered remotely, there is no cooling-off period, grace period, or trial period.

IMMEDIATE COMMENCEMENT OF SERVICES

All consulting services begin immediately upon payment processing. Work starts as soon as your payment clears, typically within minutes of purchase.

By completing payment, you acknowledge:

You are ready to begin services immediately
You have completed our free screening process and understand the scope of work
Intellectual property transfer begins instantly upon service delivery
You waive any right to cancel or request refunds

There is no grace period, cooling-off period, or trial period for consulting services.

CLIENT-OWNED INFRASTRUCTURE AND THIRD-PARTY SERVICES

You Own All Tools and Accounts We Build With

All consulting services from Be Socially Smashing LLC are provided on a "build-with-your-tools" basis. This means YOU purchase, own, and maintain all third-party software, platforms, and services required for implementation.

What You Must Purchase and Own:

Depending on your specific needs, you may be required to purchase and maintain accounts with third-party providers including but not limited to:

AI API Services: Large language model providers for AI search optimization and content analysis
Workflow Automation Platforms: Automation and integration tools for business process optimization
Communication Services: SMS, voice calling, and email delivery platforms
CRM and Database Systems: Customer relationship management and data storage solutions
Cloud Infrastructure: Hosting, serverless functions, and cloud computing platforms
Analytics and Monitoring Tools: Website analytics and performance tracking services
Any other third-party tools or platforms required for your specific implementation

Why You Must Own These Accounts:

You Own What We Build: Because you own the underlying accounts and infrastructure, you own 100% of the systems, automations, and integrations we build for you
No Vendor Lock-In: You are never dependent on us to maintain or access your own business systems
Direct Control: You control your API usage, costs, and account settings
Data Ownership: Your business data stays in YOUR accounts, not ours
Long-Term Sustainability: Systems continue working even if our consulting relationship ends

What Our Consulting Fees Cover:

Our consulting fees cover:

Strategic planning and architecture design
Building, configuring, and implementing systems using YOUR accounts
Training and documentation on how to use and maintain systems
Ongoing optimization and troubleshooting during our engagement
Expert guidance on best practices and implementation strategies

What Our Consulting Fees Do NOT Cover:

Our consulting fees do NOT cover:

Third-party software subscription costs
API call charges from AI service providers
SMS, voice call, or email sending costs
CRM or database subscription fees
Cloud hosting or infrastructure costs
Any charges billed directly by third-party service providers

Your Responsibility for Third-Party Costs:

You are solely responsible for:

Purchasing required third-party accounts and maintaining active subscriptions
Monitoring and paying for API usage, call volumes, and service limits
Providing us with necessary API keys and access credentials for implementation
Ensuring accounts have sufficient credits or funding to support operations
Maintaining compliance with third-party service terms of service

No Refunds for Third-Party Service Issues:

No refunds will be provided for issues related to third-party services, including but not limited to:

API rate limits or usage caps being reached
Third-party service outages or downtime
Changes to third-party pricing or service terms
Insufficient account funding or expired subscriptions
Third-party account suspensions or violations
Your decision to discontinue third-party services

We will provide guidance on selecting appropriate service tiers and estimating usage, but you are responsible for monitoring and managing your own third-party accounts and costs.

Documentation and Ownership Transfer:

Upon completion of implementation, you receive:

Full documentation of systems built
Access credentials to all YOUR accounts where systems are deployed
Training on how to maintain and modify systems
Complete ownership of all code, configurations, and automations built with your tools

Because you own the underlying accounts and infrastructure, you retain full ownership and control of everything we build for you.

CONSULTING SERVICES - INTELLECTUAL PROPERTY DELIVERY

All consulting services provided by Be Socially Smashing LLC involve the immediate transfer of intellectual property, proprietary methodologies, strategic insights, and expert recommendations.

Intellectual Property Cannot Be Returned

Unlike physical products that can be shipped back, intellectual property delivered during consulting sessions cannot be "returned" once shared with you. This includes:

AI search optimization strategies and frameworks
Proprietary Trust Triangle methodology (Authority, Recommendability, Citation)
Custom website audits and technical recommendations
Content strategy and implementation guidance
Workflow automation strategies
Voice agent implementation strategies
Any strategic advice, insights, or recommendations provided

Ownership Transfer

Upon payment and service delivery, all intellectual property, strategies, frameworks, and recommendations provided to you become YOUR property. You receive full ownership and rights to implement, use, and benefit from all consulting insights delivered.

Acknowledgment of Non-Returnable Nature

You acknowledge that once you have received consulting advice, strategic insights, proprietary methodologies, or expert recommendations, these remain in your possession and knowledge regardless of whether you choose to implement them or achieve specific results.

INFORMED DECISION-MAKING PROCESS

Before any payment is accepted, all prospective clients complete a thorough screening and discovery process that includes:

Free initial consultation or discovery call to discuss needs and expectations
Clear explanation of services, deliverables, and realistic timelines
Review of our AI search optimization methodology and approach
Opportunity to ask questions and clarify scope of work
Full transparency about what is and is not included in services

By proceeding with payment after this screening process, you confirm:

You understand the full scope of services being purchased
You have had the opportunity to ask all questions
You have realistic expectations about timelines and results
You are making an informed decision to proceed

REALISTIC TIMELINE EXPECTATIONS

AI search optimization and business discoverability improvements take time. Results from our consulting services typically require a minimum of 21-30 days to begin appearing, and often take 60-90 days for substantial impact.

Why Results Take Time:

Large Language Models (LLMs) like ChatGPT, Claude, and Perplexity must crawl and index your updated content
Search engine algorithms require time to recognize and rank new optimizations
Content authority and trust signals build gradually, not overnight
Implementation of recommendations requires consistent effort over weeks and months

What You Can Expect:

Weekly progress updates and ongoing support during the optimization process
Gradual improvements in AI search visibility over time
Strategic guidance and course corrections as needed
Documentation of changes and their expected impact

What We Cannot Control:

The exact timeline for LLM crawlers to index your site
Third-party platform algorithm changes
Your implementation speed and consistency
External market factors affecting search visibility

By purchasing consulting services, you acknowledge that results depend on multiple factors including your implementation effort, consistency over time, and factors outside our direct control.

NO REFUNDS FOR ANY REASON

No refunds will be provided under any circumstances, including but not limited to:

Change of mind or buyer's remorse
Failure to implement recommendations provided
Dissatisfaction with pace of results
External business circumstances or budget constraints
Inability to dedicate time or resources to implementation
Disagreement with strategic recommendations
Changes in business priorities or direction

The value of consulting services lies in the intellectual property, expertise, and strategic insights delivered—not in guaranteed outcomes or specific results.

WAIVER OF CHARGEBACK RIGHTS

By purchasing services from Be Socially Smashing LLC, you expressly waive your right to initiate chargebacks, payment disputes, or any payment reversals with your credit card company, payment processor, or financial institution except in cases of proven fraud or unauthorized use of your payment method.

You acknowledge and agree that:

Initiating a chargeback for services rendered constitutes a material breach of contract
All disputes must be resolved directly with Be Socially Smashing LLC before contacting payment processors
Intellectual property has been delivered upon payment and service commencement, and therefore cannot be "returned" to justify a chargeback
Dissatisfaction with results, failure to implement recommendations, change of mind, or unmet expectations are NOT valid grounds for chargebacks
You participated in a free screening process and made an informed decision to purchase services

Consequences of Fraudulent Chargebacks:

Be Socially Smashing LLC will vigorously contest all chargebacks and provide comprehensive evidence to payment processors, including:

Signed contracts and purchase confirmations
Documentation of services rendered and intellectual property delivered
Email correspondence and communication records
Session recordings (where applicable)
Proof of client participation in free screening process
Evidence of ongoing support and deliverables provided
This refund policy acknowledgment

Clients who initiate fraudulent chargebacks may be:

Permanently banned from future services
Reported to payment processors and business networks
Subject to legal action for breach of contract
Responsible for all costs associated with contesting the chargeback, including attorney fees

CHARGEBACK PREVENTION AND EVIDENCE OF SERVICE

To protect both parties and maintain clear documentation of services rendered:

All consulting sessions may be recorded for quality assurance, training purposes, and as evidence of intellectual property delivery
Written summaries and action items are provided after sessions
All materials, recommendations, and deliverables are documented and time-stamped
Email correspondence creates a paper trail of ongoing communication and support
Weekly updates provide documented evidence of service delivery and progress

This documentation serves as proof that services were rendered as described and may be provided to payment processors in the event of any disputed charges.

DIGITAL PRODUCTS

All digital products are sold on a NO REFUND NO CHARGEBACK basis, including but not limited to:

AI Authority Score assessments and audits
Strategic guides and templates
Educational materials and resources
Online courses or training programs
Recorded sessions or training videos
Written reports and documentation

Due to the immediate digital delivery and the nature of intellectual property, no refunds will be provided once access has been granted or materials have been delivered.

RESULTS DEPEND ON CLIENT IMPLEMENTATION

Our consulting services are provided on a collaborative basis where success depends on:

Your implementation of recommendations provided
Your consistency and follow-through over time
Your allocation of resources and effort to the optimization process
External factors beyond our control (search algorithm changes, platform updates, etc.)

We provide expert guidance, proven strategies, and ongoing support. However, we cannot guarantee specific results, rankings, or outcomes because success depends on factors outside our direct control.

No refunds will be provided based on:

Failure to implement recommendations
Lack of consistency or follow-through
Insufficient time or resources allocated to implementation
Unrealistic expectations about timeline or results
External factors affecting search visibility or business outcomes

MANDATORY DISPUTE RESOLUTION PROCESS

Before initiating any chargeback, payment dispute, or legal action, you MUST:

Contact Be Socially Smashing LLC in writing via email within 7 days of the issue arising
Provide specific details of your concern or dispute
Allow 14 business days for our team to investigate and respond
Engage in good-faith negotiation to address and resolve the concern
Exhaust all direct resolution options before involving third parties

Failure to follow this mandatory dispute resolution process:

Constitutes a material breach of contract
Waives any claims you may have against Be Socially Smashing LLC
May result in immediate termination of services without refund
May be used as evidence of bad faith in any subsequent proceedings

We are committed to addressing legitimate concerns professionally and promptly. However, monetary refunds will not be provided under any circumstances.

EXCEPTION POLICY

The only exception to this NO REFUND NO CHARGEBACK policy is in cases of proven fraud or material misrepresentation on the part of Be Socially Smashing LLC, which would be evaluated and handled on a case-by-case basis at our sole discretion.

Material misrepresentation does NOT include:

Slower-than-expected results
Difficulty implementing recommendations
Changes in your business circumstances
Unmet expectations based on misunderstanding of service scope
Dissatisfaction with strategic recommendations provided

BINDING AGREEMENT

This NO REFUND NO CHARGEBACK policy constitutes a binding contract between you and Be Socially Smashing LLC.

By completing payment, you:

Acknowledge you have read and understood this refund and scope of work policy in its entirety
Confirm this policy is part of the terms and conditions governing your purchase
Verify you are authorized to make this purchase and enter into this binding agreement
Accept that consulting services are provided "as-is" with no guarantee of specific results, rankings, or outcomes
Understand that success depends on your implementation, not solely on the advice provided
Waive your right to initiate chargebacks except in cases of fraud or unauthorized charges
Agree to follow the mandatory dispute resolution process before involving third parties
Acknowledge your responsibility to purchase and maintain third-party services required for implementation

Electronic acceptance of this policy (via payment confirmation, contract signature, or website purchase) constitutes your legal agreement to all terms herein.

JURISDICTION AND GOVERNING LAW

This refund and scope of work policy and all transactions are governed by the laws of the State of Texas. Any legal disputes arising from services purchased shall be resolved exclusively in Travis County, Texas. You consent to the exclusive jurisdiction and venue of courts located in Travis County, Texas for any disputes.

ACCEPTANCE

By purchasing any services or products from Be Socially Smashing LLC, Nicole Jolie, or any websites we operate (including NicoleJolie.com, SociallySmashing.com, and MeetNicoleJolie.com), you acknowledge and accept this NO REFUND NO CHARGEBACK policy as a binding agreement.

CONTACT INFORMATION

If you have any questions regarding this Refund and Scope of Work Policy or need to initiate the dispute resolution process, please contact:

Be Socially Smashing, LLC
c/o TRUE Space, Inc.
4245 N Central Expy, #492
Dallas, TX 75205
Agent Email: agent@truesp.com
Agent Phone: 888-308-8783

Material Modifications Since: January 19, 2026. None